Frequently Asked Questions

You can check service availability by going to https://services.swyftconnect.com and entering your address. If services are available, you will see a list of internet service packages in which to choose.

Nope. There are never any data caps or overage charges! We believe our customers should have unlimited access to the internet without any extra charges.

Swyft Fiber does NOT require contracts for residential service. No contracts, no risks!

Mail Payments to:
Swyft Fiber
P.O. Box 736982
Dallas, TX 75373-6982

Residential customers do have the option to provide their own router.

Great question! An answer will be posted very soon.

No. Swyft Fiber internet plans can be purchased as single services, so you do not need to purchase a bundle.

You can conveniently make your Swyft Fiber payments with cash or debit card at any Walmart customer service center.

• Ask the Walmart associate to search for: Cable South, Swyft Fiber, Swyft Connect, or just Swyft
• Or, the Walmart Associate can enter your Subscriber Number in any of these formats
  • • Subscriber number with SUB and dashes (ex: SUB-2212-00036111)
    • Subscriber number with SUB and no dashes (ex: SUB221200036111)
    • Subscriber number no SUB, no dashes (ex: 221200036111)

We take pride in offering not only the fastest internet but also the most reliable. Our fiber-optic cables transmit data using light, ensuring connectivity that remains unaffected by weather conditions or high usage.

Customers have 30 days from the time they receive their bill to request a credit or refund. We encourage customers to get set up to receive their monthly statement via email. This requires you to have an account that provides access our new customer service portal at https://my.swyftconnect.com.

Just give our friendly call center a call and let them know you want to add someone, the account holder will need to be the one to call and add people, all we will need is the person’s name.

No. The actual fiber internet service is from a wired connection that uses fiber-optic lines to deliver service directly to your home (or to a nearby node, where another cable is run directly to your building). That external fiber connection is connected to your router via a cable, and then the router creates a wireless signal that your devices connect to. That wireless signal is what we fondly know of as Wi-Fi.

No. Swyft Fiber will never deliberately throttle or slow down your internet speed based on data usage.

Locate the pinhole on the back of your modem. Use a paperclip to press the button inside the hole and hold the button down for a full ten seconds this should reset your modem. This will also reset your password to the original web key located on the bottom of the modem.

Due to the recent upgrade to the Swyft Fiber customer service portal at https://my.swyftconnect.com, customers are required to reset their password prior to logging in. The email address used to initially set up your account is still your USERNAME, and the new system will require you to verify your email address prior to resetting the password to log in.

On 12/21/2022, Swyft Fiber upgraded the customer service portal. The link to the new login is my.swyftconnect.com. There are additional changes to the login process; please read this short article for more details and instructions.

Streaming television refers to the delivery of television content over the internet, allowing viewers to watch their favorite TV shows, movies, and other programming. Many times, streaming tv refers to accessing programs through subscription-based services like Netflix, Hulu, or Disney+.

For Swyft customers, it can also refer to Swyft TV, our new live television streaming service, powered by SFN. It is the alternative to legacy cable service packages.

The term latency is a measurement of the average length of time it takes for data to transfer across a network. Networks with longer delays – or lag time – have high latency. Those with faster responses (less lag times) have low latency. Connections with low latency experience faster data transfer rates and much less buffering. Low latency enhances video streaming, live video chats, and gaming much more.

Nope. There are never any data caps or overage charges! We believe our customers should have unlimited access to the internet without any extra charges.

Swyft Fiber does NOT require contracts for residential service. No contracts, no risks!

Mail Payments to:
Swyft Fiber
P.O. Box 736982
Dallas, TX 75373-6982

Great question! An answer will be posted very soon.

No. Swyft Fiber internet plans can be purchased as single services, so you do not need to purchase a bundle.

You can conveniently make your Swyft Fiber payments with cash or debit card at any Walmart customer service center.

• Ask the Walmart associate to search for: Cable South, Swyft Fiber, Swyft Connect, or just Swyft
• Or, the Walmart Associate can enter your Subscriber Number in any of these formats
  • • Subscriber number with SUB and dashes (ex: SUB-2212-00036111)
    • Subscriber number with SUB and no dashes (ex: SUB221200036111)
    • Subscriber number no SUB, no dashes (ex: 221200036111)

The fee is what we charge for processing a card payment. However, If you have a savings or checking account you can use that instead and not be charged the fee.

Send us proof showing the date the check/card went through your account the amount on it to [email protected] or fax to 731-613-9851

Go to the customer portal at my.swyftconnect.com and click on Pay Online. From there follow the prompts to set up an online acct to access 24/7 and there you will be able to set up auto draft payments.

Customers have 30 days from the time they receive their bill to request a credit or refund. We encourage customers to get set up to receive their monthly statement via email. This requires you to have an account that provides access our new customer service portal at https://my.swyftconnect.com.

A visual guide of the Swyft Fiber equipment for your internet service. Includes the common Gigaspire and Nokia routers

For the most accurate results, we recommend using Speedtest.net and selecting the Swyft Fiber server (Dallas TX). This step ensures the test measures your connection directly within our network, providing a true reflection of your service speed. 

Selecting our server minimizes external factors that can affect speed test results. These issues don’t affect the actual speeds we’re delivering to your home, but they can make your results appear slower than they really are. Testing your speed directly on the Swyft Fiber server gives you the most accurate picture of your service

If our server isn’t listed: 

• Ensure you’re connected to your Swyft Fiber network. 

• Refresh the Speedtest.net page. 

• Manually search for “Swyft Fiber” in the server selection.

If you still can’t find it, please contact our support team at (833) 467-9938 or visit our Get Support page for assistance 

Residential customers do have the option to provide their own router.

The Swyft TV app is available as a free download on the following app platforms. Search for “Swyft TV” in your favorite app store.

1. Roku – for Roku TVs and streaming devices
2. Fire TV – for Amazon Fire TVs
3. Apple Store – for Apple mobile devices
4. Google Play – For Android devices

Great question! We’re working on an answer now 🙂

No. The actual fiber internet service is from a wired connection that uses fiber-optic lines to deliver service directly to your home (or to a nearby node, where another cable is run directly to your building). That external fiber connection is connected to your router via a cable, and then the router creates a wireless signal that your devices connect to. That wireless signal is what we fondly know of as Wi-Fi.

No. Swyft Fiber will never deliberately throttle or slow down your internet speed based on data usage.

Locate the pinhole on the back of your modem. Use a paperclip to press the button inside the hole and hold the button down for a full ten seconds this should reset your modem. This will also reset your password to the original web key located on the bottom of the modem.

The term latency is a measurement of the average length of time it takes for data to transfer across a network. Networks with longer delays – or lag time – have high latency. Those with faster responses (less lag times) have low latency. Connections with low latency experience faster data transfer rates and much less buffering. Low latency enhances video streaming, live video chats, and gaming much more.

Click to our article, “Setting Up a Roku Account for Swyft TV” to find all the answers about setting up a Roku account.

If you’re using either a new Roku Smart TV or a Roku streaming device, you will need to take the extra step in setting up a personal Roku account. Your Roku account is completely free and there are no monthly fees associated with it. The account gives you access to an ever-expanding library of films, TV shows, local stations, music and more from the Roku Channel Store.

You can check service availability by going to https://services.swyftconnect.com and entering your address. If services are available, you will see a list of internet service packages in which to choose.

Yes. Contract terms for businesses typically range from 3 to 5 years, but can vary based on several factors. Submit an inquiry form to find the best option for your business.

Great question! We’re working on an answer now 🙂

• SwyftTV is our add-on streaming video alternative to our legacy cable service packages, but has similar features, like:
  • Visual Channel Guides
  • Unlimited DVR for Recording Series and Shows
  • Ability to set Favorite Channels for easy access
  • Replaces all the existing cable boxes and set-top DVRs
• There are 4 packages to choose from; Basic, Core, Core +, and Premium. See the Swyft TV channel lineups for details.
• Your own local channels are included with any Swyft TV subscription.
• Swyft TV works with Apple and Android devices, Roku and Amazon streaming devices, and most Smart TVs.
• To access SwyftTV, users must download the app from the device’s App Store (Roku, Amazon, Apple, Google Play).
• After you sign up for Swyft TV package, you’ll receive a FREE Roku Streaming Device.
• You’re able to install the Swyft TV app on up to 5 devices.

 

The Swyft TV app is available as a free download on the following app platforms. Search for “Swyft TV” in your favorite app store.

1. Roku – for Roku TVs and streaming devices
2. Fire TV – for Amazon Fire TVs
3. Apple Store – for Apple mobile devices
4. Google Play – For Android devices

We take pride in offering not only the fastest internet but also the most reliable. Our fiber-optic cables transmit data using light, ensuring connectivity that remains unaffected by weather conditions or high usage.

Nope. There are never any data caps or overage charges! We believe our customers should have unlimited access to the internet without any extra charges.

• SwyftTV is our add-on streaming video alternative to our legacy cable service packages, but has similar features, like:
  • Visual Channel Guides
  • Unlimited DVR for Recording Series and Shows
  • Ability to set Favorite Channels for easy access
  • Replaces all the existing cable boxes and set-top DVRs
• There are 4 packages to choose from; Basic, Core, Core +, and Premium. See the Swyft TV channel lineups for details.
• Your own local channels are included with any Swyft TV subscription.
• Swyft TV works with Apple and Android devices, Roku and Amazon streaming devices, and most Smart TVs.
• To access SwyftTV, users must download the app from the device’s App Store (Roku, Amazon, Apple, Google Play).
• After you sign up for Swyft TV package, you’ll receive a FREE Roku Streaming Device.
• You’re able to install the Swyft TV app on up to 5 devices.

 

The Swyft TV app is available as a free download on the following app platforms. Search for “Swyft TV” in your favorite app store.

1. Roku – for Roku TVs and streaming devices
2. Fire TV – for Amazon Fire TVs
3. Apple Store – for Apple mobile devices
4. Google Play – For Android devices

LOCAL STATIONS INCLUDED IN ALL TIERS

	AFFILIATE	NETWORK	CHANNEL	MARKET
	WDAM	NBC	7	Columbia, MS
	WDAM2	CW	8	Columbia, MS
	WDAM3	BOUNCE	10	Columbia, MS
	WDAM4	JUSTICE	11	Columbia, MS
	WMAH2	PBS	19	Poplarville, MS
	WHLT1	CBS	22	Columbia, MS
	WHPM1	FOX	23	Columbia, MS
	WHPM2	MY TV	24	Columbia, MS
	WHLT2	ESCAPE	25	Columbia, MS
	WHLT3	CW	26	Columbia, MS
	WDAM1	NBC	107	Poplarville, MS
	WLOX	ABC	113	Poplarville, MS
	WMAH	PBS	119	Poplarville, MS
	WHLT	CBS	122	Poplarville, MS
	WHPM3	CW	123	Poplarville, MS
	WXXV	FOX	125	Poplarville, MS
	KALB1	NBC	305	Marksville / Bunkie / Mansura, LA
	KALB2	CBS	306	Marksville / Bunkie / Mansura, LA
	KALB3	CW	308	Marksville / Bunkie / Mansura, LA
	WLPB	PBS	327	Marksville / Bunkie / Mansura, LA
	KLAX1	ABC	331	Marksville / Bunkie / Mansura, LA
	KLAX2	ME TV	332	Marksville / Bunkie / Mansura, LA
	WNTZ1	FOX	348	Marksville / Bunkie / Mansura, LA
	WNTZ2	BOUNCE	349	Marksville / Bunkie / Mansura, LA
	WNTZ3	ESCAPE	350	Marksville / Bunkie / Mansura, LA
	WNTZ4	LAFF	351	Marksville / Bunkie / Mansura, LA
	WLTM	PBS	407	Jena / Ferriday, LA / Crossett, AR
	KNOE1	CBS	408	Jena / Ferriday, LA / Crossett, AR
	KNOE2	ABC	410	Jena / Ferriday, LA / Crossett, AR
	KAQY1	ABC	411	Jena / Ferriday, LA / Crossett, AR
	KNOE3	CW	412	Jena / Ferriday, LA / Crossett, AR
	KNOE4	JUSTICE	413	Jena / Ferriday, LA / Crossett, AR
	KARD1	FOX	414	Jena / Ferriday, LA / Crossett, AR
	KARD2	BOUNCE	415	Jena / Ferriday, LA / Crossett, AR
	KARD3	GRIT	416	Jena / Ferriday, LA / Crossett, AR
	KARD4	COZI TV	417	Jena / Ferriday, LA / Crossett, AR
	KAQY2	Court TV	418	Jena / Ferriday, LA / Crossett, AR
	KAQY3	Court TV	419	Jena / Ferriday, LA / Crossett, AR
	KPLC1	NBC	507	Oakdale, LA
	KPLC2	CW	508	Oakdale, LA
	KPLC3	BOUNCE	509	Oakdale, LA
	KPLC4	GRIT	510	Oakdale, LA
	KPLC4	DABL	511	Oakdale, LA
	KSWL1	CBS	517	Oakdale, LA
	KLTL1	PBS	518	Oakdale, LA
	KSWL2	MY NET	519	Oakdale, LA
	KSWL3	TELEMUNDO	520	Oakdale, LA
	KVHP1	FOX	529	Oakdale, LA
	KVHP2	ABC	530	Oakdale, LA
	KLRT1	NBC	602	Star City / Lonoke / Carlisle, AR
	KLRT2	FOX	604	Star City / Lonoke / Carlisle, AR
	KARK1	LAFF	605	Star City / Lonoke / Carlisle, AR
	KARK2	GRIT	606	Star City / Lonoke / Carlisle, AR
	KATV	ABC	607	Star City / Lonoke / Carlisle, AR
	KARK3	ANTEANNA	608	Star City / Lonoke / Carlisle, AR
	KTHV	CBS	611	Star City / Lonoke / Carlisle, AR
	KLRT2	FOX	616	Star City / Lonoke / Carlisle, AR
	KLRT3	COURT	617	Star City / Lonoke / Carlisle, AR
	KLRT4	MYSTERY	618	Star City / Lonoke / Carlisle, AR
	KARK4	NBC	625	Star City / Lonoke / Carlisle, AR
	KASN2	CW	638	Star City / Lonoke / Carlisle, AR
	KASN1	MY TV	642	Star City / Lonoke / Carlisle, AR
	WGN	IND	900	Star City / Lonoke / Carlisle, AR

NETWORK	INFO	CH	TIER
	Positive TV	954	BASIC
	Smile of a Child	955	BASIC
	Enlace	956	BASIC
	INSP TV	957	BASIC
	QVC	1009	BASIC
	OANN News TV	1010	BASIC
	CSPAN	1131	BASIC
	CSPAN 2	1132	BASIC
	CSPAN 3	1133	BASIC
	Beach TV ATL	1412	BASIC
	Beach TV PCB	1414	BASIC
	Beach TV Myrt Bch	1416	BASIC
	Beach TV Destin	1417	BASIC
	Beach TV Key West	1418	BASIC
	Beach TV N.O.	1419	BASIC
	TBN	1522	BASIC
	EWTN	1550	BASIC
	Catholic TV	1551	BASIC
	Pursuit	1610	BASIC
	MC HIT	1900	BASIC
	MC Dance	1902	BASIC
	MC 60S	1903	BASIC
	MC HHOP	1904	BASIC
	MC RAP	1905	BASIC
	MC HHL	1906	BASIC
	MC TBJZ	1907	BASIC
	MC RBCL	1908	BASIC
	MC BRSL	1909	BASIC
	MC GOSP	1910	BASIC
	MC RGG	1911	BASIC
	MC ROCK	1912	BASIC
	MC YACHT	1913	BASIC
	MC ATL	1914	BASIC
	MC AATL	1915	BASIC
	MC RKHT	1916	BASIC
	MC CLRK	1917	BASIC
	MC SFRK	1918	BASIC
	MC LOVE	1919	BASIC
	MC PMPH	1920	BASIC
	MC PTY	1921	BASIC
	MC TEEN	1922	BASIC
	MC KIDZ	1923	BASIC
	MC TOD	1924	BASIC
	MC Y2k	1925	BASIC
	MC 90S	1926	BASIC
	MC 80S	1927	BASIC
	MC 70S	1928	BASIC
	MC OLD	1929	BASIC
	MC PCNT	1930	BASIC
	MC CNT	1931	BASIC
	MC CNTH	1932	BASIC
	MC CNTC	1933	BASIC
	MC CHR	1934	BASIC
	MC PLAT	1935	BASIC
	MC URB	1936	BASIC
	MC MEX	1937	BASIC
	MC TROP	1938	BASIC
	MC ROM	1939	BASIC
	MC SEAS	1940	BASIC
	MC STGE	1941	BASIC
	MC SOUN	1942	BASIC
	MC SMJZ	1943	BASIC
	MC JZZ	1944	BASIC
	MC BLUE	1945	BASIC
	MC SNG	1946	BASIC
	MC EASY	1947	BASIC
	MC CLM	1948	BASIC
	MC LCL	1949	BASIC

INCLUDES LOCAL CHANNELS, THE BASIC TIER, AND THESE NETWORKS

NETWORK	INFO	CH	TIER
	Aspire	919	CORE
	HLN	1007	CORE
	TBS	1008	CORE
	TNT	1011	CORE
	TruTV	1012	CORE
	History	1118	CORE
	Discovery	1123	CORE
	TLC	1124	CORE
	Animal Planet	1125	CORE
	ID Channel	1126	CORE
	MotorTrend TV	1129	CORE
	Vice	1135	CORE
	The Weather Channel	1142	CORE
	ION Life	1201	CORE
	ION	1202	CORE
	RFD TV	1203	CORE
	UP TV	1204	CORE
	Disney	1206	CORE
	Freeform	1207	CORE
	OWN	1211	CORE
	A&E	1213	CORE
	Lifetime	1214	CORE
	FYI	1215	CORE
	We TV	1218	CORE
	Nat Geo Wild	1224	CORE
	National Geographic	1225	CORE
	Cartoon Network	1301	CORE
	Disney XD	1303	CORE
	Disney Jr.	1304	CORE
	Game Show Net	1400	CORE
	AWE TV	1401	CORE
	HGTV	1402	CORE
	FOOD Network	1404	CORE
	Travel Channel	1410	CORE
	AXs TV	1500	CORE
	FX	1502	CORE
	FXX	1503	CORE
	Bravo	1505	CORE
	CNBC	1508	CORE
	E!	1510	CORE
	Golf Channel	1512	CORE
	MSNBC	1513	CORE
	Oxygen	1516	CORE
	SYFY	1518	CORE
	USA	1521	CORE
	BBC America	1576	CORE
	Fox News	1578	CORE
	Fox Business	1579	CORE
	MLB Network	1600	CORE
	ESPN	1601	CORE
	ESPN 2	1602	CORE
	SEC Network	1606	CORE
	Fox Sports 1	1613	CORE
	Fox Sports 2	1614	CORE
	BIG 10 Network	1616	CORE
	Tennis Network	1617	CORE
	Mav TV	1618	CORE
	ACC Network	1631	CORE
	Hallmark	1748	CORE
	Hallmark Movies	1749	CORE
	Lifetime Movies	1752	CORE
	Sundance Film	1755	CORE
	IFC	1756	CORE
	AMC	1757	CORE
	FXM	1758	CORE

INCLUDES LOCAL CHANNELS, THE BASIC TIER, CORE TIER, AND THESE NETWORKS

NETWORK	INFO	CH	TIER
	Boomerang	906	CORE PLUS
	CNBC World	910	CORE PLUS
	Telemundo	911	CORE PLUS
	CNN International	912	CORE PLUS
	Science	1127	CORE PLUS
	Discovery Family	1208	CORE PLUS
	Discovery Life	1209	CORE PLUS
	Destination America	1210	CORE PLUS
	American Heroes	1212	CORE PLUS
	Crime & Investigation	1216	CORE PLUS
	Cooking Channel	1406	CORE PLUS
	GAC	1407	CORE PLUS
	Fuse	1501	CORE PLUS
	Universal Kids NBC	1517	CORE PLUS
	Bloomberg	1577	CORE PLUS
	BBC World	1580	CORE PLUS
	ESPN U	1604	CORE PLUS
	CBS Sports	1607	CORE PLUS
	Game +	1608	CORE PLUS
	ESPN Deportes	1615	CORE PLUS
	Strike Zone MLB	1698	CORE PLUS
	NHL Network	1699	CORE PLUS
	Turner Classic	1751	CORE PLUS
	HD Net	1753	CORE PLUS
	Reelz	1754	CORE PLUS

INCLUDES LOCAL CHANNELS, THE BASIC TIER, CORE TIER, CORE+ TIER, AND THESE PREMIUM NETWORKS

NETWORK	INFO	CH	TIER
	Encore	1815	PREMIUM
	Encore Action	1816	PREMIUM
	Encore Black	1817	PREMIUM
	Encore Classic	1818	PREMIUM
	Encore Western	1819	PREMIUM
	Encore Suspense	1820	PREMIUM
	Starz	1821	PREMIUM
	Starz Cinema	1822	PREMIUM
	Starz Comedy	1823	PREMIUM
	Starz Edge	1824	PREMIUM
	Starz in Black	1825	PREMIUM
	Starz Kids	1826	PREMIUM
	Showtime	1835	PREMIUM
	The Movie Channel	1836	PREMIUM
	Showtime 2	1837	PREMIUM
	Showcase	1838	PREMIUM
	The Movie Channel	1839	PREMIUM
	Showtime Extreme	1840	PREMIUM
	Showtime BET	1841	PREMIUM
	Showtime Next	1842	PREMIUM
	Showtime Women	1843	PREMIUM

SwyftTV is much like a traditional cable or satellite channel package; it contains the user’s LOCAL STATIONS by default in each tier of channels, as well as tiers that contain popular National Networks and Premium Channels.

SwyftTV works much like a DVR – programs/series can be recorded on the fly or scheduled in advance, then played back anytime.

Streaming television refers to the delivery of television content over the internet, allowing viewers to watch their favorite TV shows, movies, and other programming. Many times, streaming tv refers to accessing programs through subscription-based services like Netflix, Hulu, or Disney+.

For Swyft customers, it can also refer to Swyft TV, our new live television streaming service, powered by SFN. It is the alternative to legacy cable service packages.

The term latency is a measurement of the average length of time it takes for data to transfer across a network. Networks with longer delays – or lag time – have high latency. Those with faster responses (less lag times) have low latency. Connections with low latency experience faster data transfer rates and much less buffering. Low latency enhances video streaming, live video chats, and gaming much more.

Click to our article, “Setting Up a Roku Account for Swyft TV” to find all the answers about setting up a Roku account.

If you’re using either a new Roku Smart TV or a Roku streaming device, you will need to take the extra step in setting up a personal Roku account. Your Roku account is completely free and there are no monthly fees associated with it. The account gives you access to an ever-expanding library of films, TV shows, local stations, music and more from the Roku Channel Store.